General conditions of sale of products on fnac.com

General conditions of sale of products on fnac.com

Last updated on: 09/28/2022

It is previously specified that these conditions govern exclusively the sales, by Fnac Direct SA (Head office: Le Flavia - 9 rue des bateaux-lavoirs - 94768 Ivry-sur-Seine Cedex RCS Créteil B 377 853 536) of editorial products (books, out-of-print books, records, videos, DVDs, CD-ROMs, etc.), technical products (TV, computers, telephones, photos, small household appliances, etc.) as well as products from the toys and home sections. These conditions apply to the exclusion of all other conditions, in particular those in force for in-store sales.

Article 1 - Price

1.1 - The prices of our products are indicated in euros including all taxes (VAT + other taxes and in particular tax on videograms, eco-participation, etc.) excluding participation in processing and shipping costs (see Deadlines and costs).

1.2 - In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. For all products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of Fnac Direct. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and/or organizations in your country. We advise you to inquire about these aspects with your local authorities.

1.3 - Fnac Direct reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time of your order validation.

1.4 - The products remain the property of Fnac Direct until full payment of the price. We remind you that at the time you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

1.5 - FNAC Direct is not intended to sell to professionals; the products and services sold by Fnac Direct are reserved for individuals.

Article 2 - Order

You can order:

• On the Internet: www.fnac.com.
• By phone at 0 892 35 04 05 (Service 0.40€/min + call price) from mainland France. Monday to Saturday from 9 a.m. to 7:30 p.m.
• At 33.1.53.56.28.00 from the French overseas departments and territories and abroad Monday to Saturday from 9 a.m. to 7:30 p.m.

The contractual information is presented in French and will be the subject of a confirmation repeating this contractual information at the latest at the time of your order validation.

Article 3 - Validation of your order

You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Validation of your order therefore constitutes acceptance of these General Terms and Conditions of Sale.

A summary of your order information and the General Conditions of Sale will be sent to you in PDF format via your order confirmation email.

By accepting these conditions, you agree that your invoice will be made available to you electronically in your customer area.

Article 4 - Availability

Fnac Direct is a retailer and does not intend to sell the products offered in large quantities. Consequently, Fnac Direct reserves the right to refuse orders for the same product in large quantities, starting from 3 identical items.

Our product offers are valid as long as they are visible on the site, within the limit of available stocks excluding promotional operations mentioned as such on the sites. In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made. For information, the debit only occurs at the time of shipment of the package.

Article 5 - Delivery

5.1 - General

The products are delivered to the delivery address you indicated during the order process, except for delivery restrictions indicated in the “Delivery conditions” section, within the time period indicated on the order validation page by the customer.

The delivery time corresponds

• to the shipping time indicated on the Article sheet to which is added
• the processing and delivery time.

In the event of delivery by a carrier requiring an appointment with the customer, the latter will contact you as soon as possible to arrange a delivery appointment with you, 30 days at the latest from the date of your order validation. Fnac Direct cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals by the carrier.

When you order several products at the same time and they have different delivery times, the delivery time of the order is based on the most distant time. However, Fnac Direct reserves the right to split shipments. Participation in processing and shipping costs will only be charged for a single shipment.

In the event of a shipping delay, an email will be sent to you to inform you of any possible impact on the delivery time indicated to you. In the event of a delivery delay, we will offer you a new delivery time by email.

In any event, in accordance with the legal provisions, in the event of a delay in delivery, you have the option of terminating the contract under the terms and conditions set out in Article L 216-2 of the Consumer Code. In this case, if you have received the product, after your cancellation, we will refund the product and the "outbound" costs under the conditions of Article L 216-3 of the Consumer Code.

We also invite you to regularly check your order tracking and to contact Customer Service for any questions or in the event of a problem. We provide you with an Azur number (cost of a local call from a landline) indicated in the order confirmation email that you will receive after validation of your order, and accessible in your "My Account" page; to do this, simply identify yourself using your email address and password.

In the event of payment by bank card or private card and split deliveries, only the products shipped are debited.

We remind you that at the moment you (or a third party designated by you) take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

5.2 - Reservations

You must notify the carrier and FNAC DIRECT of any reservations about the product delivered (for example: damaged package, already opened, etc.).

Article 6 - Payment

We remind you that validating your order implies your obligation to pay the price indicated. Payment for your purchases can be made using the payment methods accepted by FNAC indicated in the "Payment methods" section.

- Payment for your order in 3X or 4X by credit card from 149€ of purchases up to 2000€.

Our partner Crédit Agricole Consumer Finance offers you a financing solution that allows you to pay for your purchases from €149 to €2,000 in 3 or 4 installments with your bank card.

Terms :

This offer is reserved for individuals (adult individuals) residing in France and holders of a bank card from the "CB" network issued in France and with a validity date greater than the duration of the chosen financing. Systematic authorization cards, in particular Electron, Maestro, Nickel, etc., as well as e-cards, and Mastercard Only or Visa Only cards are not accepted. FNAC reserves the right not to offer this payment method for the purchase of certain items or certain delivery methods. Payment for your order in 3X or 4X by CB will then not be offered to you.

Subscription terms:

After completing your order and choosing your delivery method, simply click on the "pay in installments" button, choose the 3xCB or 4xCB solution and click on the "Pay in 3 installments by credit card" or "Pay in 4 installments by credit card" button depending on the solution chosen.
You are then redirected to our partner's web page displaying the detailed summary of the financing request.
You enter your personal information, you read the pre-contractual information for payment in installments to which you wish to subscribe and then you notify your electronic acceptance by checking the corresponding box and clicking on the "Confirm" button.
Unless proven otherwise, the data recorded by Crédit Agricole Consumer Finance constitutes proof of all transactions between you and Crédit Agricole Consumer Finance. If you request to benefit from a financing solution offered by Crédit Agricole Consumer Finance, the information relating to your order will be transmitted to Crédit Agricole Consumer Finance, which will use it for the purpose of studying your application for the granting, management and recovery of credit.
Crédit Agricole Consumer Finance reserves the right to accept or refuse your financing application in 3 or 4 times.
You have a 14-day withdrawal period to cancel your credit.

How it works: payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows:

• a mandatory contribution, debited at the latest within 5 days from the day of the order corresponding to one third of the order for payment in three installments and one quarter of the order for payment in four installments.
• A first monthly payment at 30 days corresponding to a third of the order to which will be added the costs corresponding to 1.5% of the total amount of the order for a 3 times, or to a quarter of the order to which will be added the costs corresponding to 2.3% of the total amount of the order for a 4 times.
• one or two monthly payments, each corresponding to a third or a quarter of the order, collected 60 days later for the 3 times and 60 and 90 days later for the 4 times.
• Payment in 3 installments from 149€ of purchase and up to 2000€
  Example: For a purchase of 500€ made on 01/06/2023 you pay a contribution of 166.67€ then a monthly payment of 174.17€ on 01/07/2023 and a monthly payment of 166.66€ on 01/08/2023.
  Cost of financing: 7.50€
• Payment in 4 installments from 149€ of purchase and up to 2000€
  For a purchase of 500€ made on 01/06/2023 you pay a contribution of 125€ then a monthly payment of 136.5€ on 01/07/2023 and two monthly payments of 125€ on 01/08/2023 and 01/09/2023.
  Cost of financing: 11.5€

CA CONSUMER FINANCE - SA with capital of 554,482,422 Euros - head office: 1 rue Victor Basch CS 70001 91068 MASSY Cedex- 542 097 522 RCS Evry N° ORIAS n° 07 008 079.

Article 7 - Unique identification numbers in the national register of producers

In application of article L.541-10-13 of the environmental code, Fnac Darty Participations et Services has been assigned the following unique numbers:

• WEEE (waste electrical and electronic equipment): FR001380_05Y5JM
• Furnishings: FR036208_10LDH0
• ABJ (DIY and gardening items excluding electrical and electronic equipment): FR231817_14NXLV
• Toy: FR231817_12ROWP
• Corepile (batteries): FR001380_064NZF
• Graphic papers: FR231817_03KWFL
• Packaging: FR219493_01JZYK
• ASL (sports and leisure goods): FR231817_13IJBK
• Construction Products and Materials in the Building Sector: FR231817_04LWME
• Clothing textiles, household linen and footwear: FR231817_11FJMK

These identifiers demonstrate that Fnac has fulfilled its obligations to register in the producers' register for each of these products and, where applicable, its obligations to declare placing on the market to the relevant eco-organizations.

Article 8 - Security

Our site is subject to a security system.

We have adopted the SSL encryption process, but we have also strengthened all the scrambling and encryption processes to protect as effectively as possible all sensitive data related to payment methods.

Article 9 - Right of withdrawal

9.1 - Legal period for the right of withdrawal

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another period of 14 days to return the product(s) concerned by the withdrawal.

9.2 - Contractual withdrawal period

On Fnac.com (products sold and shipped by FNAC), we offer you the possibility of exercising your right of withdrawal within 15 days from receipt of the products. You then have another 15 days from the communication of your decision to withdraw to return the product(s) concerned to us.

In the event of an order containing several products, placed on Fnac.com, the 15-day period to communicate your decision to withdraw starts from the receipt of the last product.

The terms and conditions for exercising your right of withdrawal are specified in 8.3.

9.3 Conditions for exercising the right of withdrawal

In the event of exercising the right of withdrawal within the period referred to in 8.2, only the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their resale in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.

To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached in Appendix 2 the standard withdrawal form to send to us at the following address: FNAC Customer Service - 9, rue des Bateaux-Lavoirs - 94200 Ivry-sur-Seine. You can exercise your right of withdrawal by any means at FNAC and in particular by post or an email expressing your wish to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.

Once the withdrawal form or declaration has been sent to FNAC no later than 15 days following receipt of your order, you must return the product(s) concerned to FNAC either to a FNAC store or by returning it to FNAC DIRECT, within a reasonable period of time and, at the latest, within 15 days from sending the withdrawal form or declaration to FNAC.

If you decide to return the product to FNAC DIRECT, in accordance with legal provisions, you will find via the link below, for products that cannot be returned to us by post due to their nature and/or size (in particular televisions), an estimate of the return costs with a carrier, at your expense.

To get an estimate of your return costs:

1. Go to the Chronopost website at this address .
2. Click on “PRACTICAL RATES AT POINTS OF SALE (Post Offices and Chronopost Agencies)”

This estimate of return costs does not bind FNAC. The price to pay for the return of your product may vary depending on the carrier you have chosen to return your product.

9.4 - Products excluded from the right of withdrawal

In accordance with current regulations, the right of withdrawal cannot be exercised for audio, video or computer software recordings unsealed by the customer, goods made to the customer's specifications or personalized and goods unsealed by the customer and cannot be returned for reasons of hygiene or health protection. Similarly, the right of withdrawal cannot be exercised for gift boxes (for more information on the terms and conditions inherent to each box, go to the publisher's website).

9.5 - Return address

Contact our Customer Service by clicking here.

9.6 - Reimbursement

In the event of exercising the right of withdrawal, FNAC will reimburse the sums paid (including delivery costs) no later than 14 days from the date on which FNAC is informed of your decision to withdraw and using the same means of payment as that used for the order (except your express agreement for a reimbursement using another means of payment). This reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product, the date retained being that of the first of these facts. FNAC is not required to reimburse you for the additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on fnac.com.

It is however specified, in the event of a total or partial payment by gift vouchers, that these cannot be reimbursed in cash, by check or by credit card. The reimbursement of purchases made by gift vouchers will be made exclusively in the form of Fnac.com gift vouchers for an amount identical to that paid in this form. 

No cash on delivery shipments will be accepted for any reason.

The benefits obtained when purchasing a product, in particular through a loyalty card, will be cancelled in the event of the product being returned and a refund being made for the product.

Article 10 - Guarantees

10.1 - Legal guarantee of conformity

The legal guarantee of conformity applicable to contracts concluded up to December 31, 2021

In accordance with our legal obligations, Fnac is liable for any lack of conformity appearing on your product for 2 years from its delivery.

It is recalled that within the framework of the legal guarantee of conformity, the consumer:

• benefits from a period of two years from delivery of the goods to take action against its seller;
• may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• is exempt from providing proof of the existence of the lack of conformity of the goods during this period.

The legal guarantee of conformity applies independently of the commercial guarantee which may possibly cover your property.

It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

This guarantee allows you to obtain the repair of your product or its exchange free of charge, subject to the cost conditions provided for by law. Failing this, if the repair or exchange is impossible or could not be implemented within the month following its receipt, Fnac will reimburse you the price of your product.

For goods purchased second-hand or reconditioned and beyond 6 months from the date of delivery of the product, it will be up to you to prove the existence of the alleged lack of conformity at the time of delivery.

To activate this guarantee, the products must be returned to us or brought back to the store in the condition in which you received them with all the elements (accessories, instructions, etc.), as well as a copy of the purchase invoice. Products returned by post must be in packaging that allows transport in good conditions. In this case, the cost of returning the product will be reimbursed to you on the basis of the price charged and upon presentation of supporting documents.

The legal guarantee of conformity applicable to contracts concluded from January 1, 2022

For goods and assets containing digital elements:

In accordance with our legal obligations, Fnac is liable for any lack of conformity appearing on your goods or goods containing digital elements (new goods and used and reconditioned goods) under the following conditions:

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.

If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the good occurs after a period of thirty days;

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescission of the sale if the lack of conformity is minor.

Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.

Any seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the good is kept or to a full refund against return of the good.

To activate the legal guarantee of conformity, the products must be returned to us or brought back to the store in the condition in which you received them with all the elements (accessories, instructions, etc.), as well as a copy of the purchase invoice. Products returned by post must be in packaging that allows transport in good conditions. In this case, the cost of returning the product will be reimbursed to you on the basis of the price charged and upon presentation of supporting documents.

For digital content and digital services:

The following provisions only concern digital content and services that are not subject to specific conditions.

Where the contract provides for a one-off supply operation of the digital content or digital service, or a series of separate supply operations:

The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.

The legal guarantee of conformity gives the consumer the right to have digital content or digital service brought into conformity without undue delay following his request, free of charge and without major inconvenience for him.

The consumer may obtain a price reduction by keeping the digital content or digital service or may terminate the contract by obtaining a full refund in exchange for giving up the digital content or digital service, if:

1° The professional refuses to bring the digital content or digital service into compliance;

2° The compliance of the digital content or digital service is unjustifiably delayed;

3° The compliance of digital content or digital service cannot take place without costs imposed on the consumer;

4° The compliance of digital content or digital service causes a major inconvenience for the consumer;

5° The non-conformity of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into compliance.

The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies the price reduction or termination of the contract being immediate. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.

In cases where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service with a view to its restoration to conformity suspends the guarantee which remained to run until the provision of the digital content or digital service which is again compliant.

The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the consumer code.

Any professional who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the Consumer Code).

The consumer also benefits from the legal guarantee of hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the digital content or digital service is kept or to a full refund against waiver of the digital content or digital service.

Where the contract provides that the digital content or digital service is provided on a continuous basis:

The consumer is entitled to the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity during a period of X from the supply of the digital content or digital service. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during X.

The legal guarantee of conformity gives the consumer the right to have digital content or digital service brought into conformity without undue delay following his request, free of charge and without major inconvenience for him.

The consumer may obtain a price reduction by keeping the digital content or digital service, or he may terminate the contract by obtaining a full refund in exchange for giving up the digital content or digital service, if:

1° The professional refuses to bring the digital content or digital service into compliance;

2° The compliance of the digital content or digital service is unjustifiably delayed;

3° The compliance of digital content or digital service cannot take place without costs imposed on the consumer;

4° The compliance of digital content or digital service causes a major inconvenience for the consumer;

5° The non-conformity of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into compliance.

The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies the price reduction or termination of the contract being immediate. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.

In cases where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service with a view to its restoration to conformity suspends the guarantee which remained to run until the provision of the digital content or digital service which is again compliant.

These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the consumer code.

Any professional who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the Consumer Code).

The consumer also benefits from the legal guarantee of hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the digital content or digital service is kept, or to a full refund against waiver of the digital content or digital service.

10.2 Legal guarantee against hidden defects.

When your product has a defect, you can also implement the warranty against hidden defects within two years from the discovery of the defect. It will then be up to you to prove in particular that the defect existed at the time of purchase, that it was hidden and that it renders the product unusable. The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 8.

10.3 Commercial guarantees

For a period of 2 years from the date of purchase, you can also benefit from free telephone assistance from our Fnac advisors 7 days a week in the event of difficulties in commissioning, using or maintaining your product. Dial 0969.324.334 (cost of a local call).

Depending on the product, you can also benefit from paid warranty extensions at the time of purchase or within the following 15 days by subscribing to:

• to a 100% Immediate Guarantee lasting 3, 4 or 5 years depending on the product; in the event of a breakdown, your product is refunded at its purchase price by Fnac credit card, without prior visit to an after-sales service workshop or exchange. [ See Conditions of the 100% Guarantee ]
• to a repair guarantee: for 1 or 3 years depending on the products from the end of the legal guarantee, in the event of a breakdown, your product is repaired in the after-sales service workshop. [ See conditions of the repair guarantee ]

In addition, products purchased from Fnac benefit from Fnac after-sales service in store. Repairs are subject to the general conditions of FNAC after-sales service (see General Conditions of After-sales Service Repairs).

Article 11 - Customer Service

For any information or questions, our customer service is at your disposal here.

To place an order: 0892 35 04 05 (Service 0.40€/min + call price) Monday to Friday from 9 a.m. to 7:30 p.m.

For order tracking, to exercise the right of withdrawal or to invoke legal or commercial guarantees: you can contact us on 0 969 32 43 34 (cost of a local call from a landline - possible additional cost depending on the operator) from mainland France from Monday to Saturday from 9:00 a.m. to 7:30 p.m.

Form: Order tracking

You are informed that as part of the customer service activity your data is accessible by subcontractors, acting on behalf of FNAC, located in countries outside the European Union. FNAC implements all procedures required to obtain the necessary guarantees to secure such transfers. More information on the processing of your data in the Personal data section.

Article 12 - Intellectual Property

11.1 - All texts, comments, works, illustrations, works and images reproduced or represented on the Fnac sites are strictly reserved under copyright and intellectual property law and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property Code is authorized. Any total or partial reproduction or representation of the FNAC sites or of all or part of the elements found on the Fnac sites is strictly prohibited.

11.2 - The company names, trademarks and distinctive signs reproduced on the Fnac websites are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

11.3 - Certain products, such as software, are subject to personal and specific usage rights regulating copies, public distributions, and rentals. You must comply with the general terms and conditions of sale for these products and Fnac.com cannot be held responsible for any use that may be made of the products in this context.

Article 13 - Liability

The products offered comply with current French legislation. Fnac Direct cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example, in the event of a ban on a title or product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.

The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you would like additional information do not hesitate to contact us at 0892 35 04 05 (Service 0.40€/min + call price). Fnac Direct is only responsible for the content of the pages it publishes.

In the event of professional purchases, Fnac Direct shall not be liable for any indirect damages arising from these terms, loss of business, loss of profit, loss of opportunity, damages or costs, which may arise from the purchase of the products. We remind you that it is prudent to back up the data contained in the products purchased. Fnac Direct shall not be liable for any loss of data, files or damages defined in the preceding paragraph. The total or partial inability to use the products, in particular due to hardware incompatibility, shall not give rise to any compensation or reimbursement or questioning of the liability of Fnac Direct.

Our products have performances compatible with professional uses even if FNAC is not intended to sell to professionals. Fnac Direct cannot therefore be held liable for any damage whatsoever resulting from a professional activity. Similarly, FNAC cannot under any circumstances be held liable for damage resulting from improper use of the device by the customer.

Article 14 - Applicable law - Disputes - Processing of complaints - Mediation

Applicable law: This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

Complaints handling: For any complaints you can contact customer service using the contact details mentioned in Article 10 of these conditions.

Our company adheres to the Code of Ethics of Fevad (Federation of e-commerce and distance selling).

You have a problem with an order: http://www.fevad.com/mediation

Mediation of consumer disputes: In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, FNAC adheres to the e-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: Consumer Mediator FEVAD BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr/ . After prior written action by consumers to FNAC, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here .

Online Dispute Resolution Platform: In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union.

This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/

Article 15 - Personal data

Personal information and data concerning you are necessary for the management of your order and our commercial relations. They may be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you. Simply follow the instructions provided by the chatbot on the personal data protection policy page or by mail: FNAC DARTY consumer service, le Flavia - 9 rue des Bateaux Lavoirs, 94768 Ivry-sur-Seine.

In order to enable us to respond quickly, please provide us with your surname, first name, email, address and, if possible, your customer reference and specify the address to which the response should be sent.

We may carry out identity checks in order to guarantee the confidentiality and security of your data. In some cases, a copy of an identity document bearing your signature may be requested. A response will then be sent to you within 1 month of receipt of the request.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our site. Cookies are therefore only used by Fnac Direct for the purpose of improving the personalized service intended for you. You will find more information on the use of cookies by Fnac in the Cookies Policy

Article 16. Additional special conditions of the quick purchase option

When ordering on Fnac.com, you have the option to opt for the quick purchase option, instead of the classic ordering process. All other provisions of these General Terms and Conditions of Sale that are not in conflict with the quick purchase option continue to apply.

The quick purchase option only needs to be activated once. It allows you to place your order easily in a minimum of clicks on Fnac.com.

To do this, simply set a default address and payment card (if you do not have a payment method saved in your account, you will be asked to enter it at the time of payment). These settings can be changed in "My Account", "My Quick Purchase Option" section.

Once the "quick purchase" option is activated, when you click on the "Quick purchase" button, this delivery and payment information will be automatically taken into account for your order. A summary page will allow you to check the amount of the delivery costs and finalize your order. You may be asked to authenticate before validating your purchase.

Payments made as part of the express purchase are just as secure as for a classic order. Fnac stores your banking data securely to avoid you having to re-enter your details. Cancellation of the order is always possible as long as your Item has not yet been shipped.

Please note, quick purchase orders are deliverable in Metropolitan France and the French Overseas Territories, and are reserved for adults (Fnac is not able to verify the age of its customers, so you guarantee that you are an adult.)

You can deactivate the “Quick Purchase” option whenever you want by going to “My Account”, “My Quick Purchase Option” section.

Article 17. Marking of cycles

In accordance with current regulations, FNAC is required to identify new bicycles and is therefore also required to collect your contact details for the registration of your bicycle. The unique identifier of your bicycle allows it to be registered in the National File of Identified Cycles (FNUCI).

The information required to mark your bicycle is collected by FNAC DARTY PARTICIPATIONS ET SERVICES acting as data controller. This information is transmitted to the approved operator who acts as the controller for updating your information on the FNUCI to enable the identification of your bicycle in the event of loss or theft. This mandatory processing is based on Decree No. 2020-1439 of November 23, 2020 relating to the identification of cycles.

The right to object does not apply to this processing, as identification is necessary for the sale of the bicycle.

You can exercise your rights (access, rectification, limitation) and define the fate of your personal data “post mortem” directly with the approved operator.

Annex 1

Article L. 217-4 Consumer Code

The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed in his charge by the contract or has been carried out under his responsibility.

Article L. 217-5 Consumer Code

The property complies with the contract:

1. Whether it is suitable for the use usually expected of a similar good and, where applicable:
   • - if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
   • - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2. Or if it has the characteristics mutually agreed upon by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L. 217-16 Consumer Code:

When the buyer requests the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.

Article 1641 Civil Code

The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

Appendix 2 - Withdrawal form

Please complete and return this form only if you wish to withdraw from your order placed on fnac.com (products sold and shipped by Fnac) - except for exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

For the attention of FNAC - customer service - 9, rue des Bateaux-Lavoirs - 94200 Ivry-sur-Seine

I hereby notify you of my withdrawal from the contract for the sale of the goods / for the presentation of the service (*) below:

Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)

Order number: ……………………………………………………………………..

Name of consumer(s): ………………………………………………………………..

Address of consumer(s): ………………………………………………………………..

Signature of the consumer(s) (only if this form is notified on paper):

Date : ………………………………………………………………..

(*) Delete as appropriate